Refund and Returns Policy
Effective Date: 17 September 2026
At GlitzGifts, we want our customers to have a smooth and satisfactory shopping experience. This Refund and Returns Policy explains the conditions under which products can be returned, replaced, cancelled, or refunded when purchased through glitzgifts.in.
By placing an order with GlitzGifts, you agree to the terms mentioned in this policy.
1. Order Cancellation
Orders may be cancelled before they are shipped, subject to the order’s processing status.
Once an order has been shipped or handed over to the courier partner, cancellation may not be possible.
To request cancellation, please contact us as soon as possible at:
Email: info@glitzgifts.in
Phone: 9411841580
If an eligible prepaid order is successfully cancelled, the applicable refund will be processed to the original payment method or through the applicable payment process.
2. Return Eligibility
Products may be eligible for return or replacement if:
The product received is damaged.
The product is defective or has a manufacturing issue.
The wrong product has been delivered.
The product received is significantly different from the product ordered.
The return request should be raised within 7 days of delivery.
The product must generally be unused, undamaged, and returned with its original packaging, tags, accessories, and other items supplied with the order.
3. Non-Returnable Products
Certain products may not be eligible for return or refund due to their nature, hygiene considerations, or other applicable restrictions.
These may include:
Products that have been used or worn
Products damaged after delivery due to customer handling
Products without original packaging where the packaging is required for return
Products altered, customized, or modified according to the customer’s specific request, unless the product was received damaged, defective, or incorrect
Products returned after the applicable return period
The final eligibility of a return request may depend on the condition of the product and the circumstances of the order.
4. Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
For faster resolution, we may request:
Order number
Photos of the received product
Photos of the packaging
Description of the issue
Other information reasonably required to verify the claim
We may review the information provided before approving a return, replacement, or refund.
5. Return Process
To request a return, please contact us with:
Order Number:
Customer Name:
Registered Mobile Number:
Reason for Return:
Photos/Videos of the Product, if required
You can contact us through:
Email: info@glitzgifts.in
Phone: 9411841580
After reviewing your request, we will inform you whether the return is approved and provide further instructions.
Please do not send products back without receiving return instructions from us.
6. Replacement
Where applicable, GlitzGifts may offer a replacement instead of a refund for eligible products.
Replacement may be subject to product availability.
If the same product is unavailable, we may provide an alternative resolution, such as a refund, where applicable.
7. Refunds
If a refund is approved, the refund amount will depend on the circumstances of the return or cancellation.
For eligible prepaid orders, refunds will generally be processed through the original payment method or applicable payment channel.
The time taken for the amount to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution.
8. Shipping Charges
Shipping charges may not be refundable in cases where the return is due to a change of mind, incorrect selection, or other reasons attributable to the customer.
Where the product is confirmed to be damaged, defective, or incorrectly delivered, GlitzGifts may review and determine the applicable shipping-related resolution.
9. Return Shipping
Depending on the reason for the return, the return shipping arrangements may be handled by GlitzGifts or may be the responsibility of the customer.
We will provide the applicable return instructions after reviewing the return request.
Customers should ensure that the product is properly packed to prevent damage during return shipping.
10. Refund for Failed or Undelivered Orders
If an order cannot be delivered due to circumstances such as:
Incorrect or incomplete address
Customer unavailable for delivery
Repeated delivery attempts failing
Customer refusing delivery
Other circumstances attributable to the customer
the order may be returned to us by the courier partner.
Any refund in such cases will be reviewed according to the circumstances of the order and applicable shipping or handling costs.
11. COD Orders
For Cash on Delivery (COD) orders, we may contact customers by phone, SMS, email, or WhatsApp to verify the order before dispatch.
We reserve the right to cancel or hold an order where the provided information cannot be verified or where suspicious or fraudulent activity is identified.
12. Exchange Policy
Exchange may be available only for eligible products and subject to product availability.
Products must meet the applicable return conditions.
Customized or personalized products may not be eligible for exchange unless they are received damaged, defective, or incorrectly supplied.
13. Inspection of Returned Products
All returned products may be inspected after they are received.
If the returned product does not meet the applicable return conditions, we may reject the return request.
Examples include products that are:
Used
Damaged after delivery
Missing parts or accessories
Missing original packaging where required
Altered or modified
Returned outside the applicable return period
14. Refund Processing Time
Once a refund is approved, we will initiate the refund through the applicable payment method or process.
The actual time for receiving the refund may vary depending on the payment gateway, bank, card issuer, or financial institution.
GlitzGifts is not responsible for delays caused by banks or third-party payment service providers after the refund has been successfully initiated.
15. Changes to This Policy
GlitzGifts may update this Refund and Returns Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.
Any updated policy will be published on this page with the revised effective date.
16. Contact Us
For any questions regarding cancellations, returns, replacements, or refunds, please contact us:
Business Name: GlitzGifts
Website: glitzgifts.in
Email: info@glitzgifts.in
Phone: 9411841580
GSTIN: 09CEYPA4059K2ZU
We will review your request and provide the appropriate resolution according to the applicable terms and circumstances of your order.